Terms of Service

You must be 18 years or older to use LockBench. By creating an account, you represent that you are a licensed business operator or individual authorized to manage locksmith services.

You are responsible for maintaining the security of your account credentials, including your password and any API keys associated with your account. LockBench cannot and will not be liable for any loss or damage resulting from your failure to maintain the security of your account.

You may not use LockBench for any unlawful purpose or in violation of any applicable laws or regulations, including those governing the locksmith trade in your jurisdiction.

Each account is for use by a single business entity. You may invite team members under your account, but you remain responsible for all activity that occurs under your account.

LockBench is intended for legitimate field service management by licensed locksmith businesses. You agree to use the platform solely for lawful business purposes.

You may not use LockBench to store, transmit, or facilitate access to key records, bitting data, or security information for any purpose other than the legitimate service of your own customers. Sharing key code data with unauthorized third parties is strictly prohibited.

You may not share your account credentials with individuals outside your authorized team. Each team member must have their own account under your subscription.

You may not attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of LockBench, nor attempt to circumvent any security or access controls.

You may not use LockBench to transmit spam, malware, or any content that is defamatory, obscene, or otherwise objectionable. We reserve the right to remove content and suspend accounts that violate these standards.

LockBench provides its service on a best-effort basis. We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance where possible.

Standard subscription plans do not include a formal Service Level Agreement (SLA). Enterprise customers may negotiate uptime guarantees and support response times as part of a separate agreement.

We reserve the right to modify, suspend, or discontinue any feature or aspect of the service at any time. We will provide reasonable notice of significant changes that affect core functionality.

LockBench is not liable for any downtime, data loss, or service interruptions caused by factors outside our reasonable control, including internet outages, third-party infrastructure failures, or force majeure events.

You retain full ownership of all data you enter into LockBench, including customer records, job history, key codes, and invoices. LockBench does not claim any intellectual property rights over your data.

LockBench does not sell, rent, or share your customer data with third parties for marketing or commercial purposes. Your data is used solely to provide and improve the LockBench service.

You may export your data at any time through the account settings. We provide standard export formats to ensure you are never locked in to our platform.

Following cancellation of your account, your data will be retained for 90 days to allow for export or reactivation. After this period, your data will be permanently deleted from our systems.

LockBench subscriptions are billed on a monthly or annual basis, depending on the plan you select. All subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

We will provide at least 30 days notice before implementing any price changes to your subscription. Continued use of the service after a price change takes effect constitutes your acceptance of the new pricing.

Payments are non-refundable. We do not provide refunds or credits for partial months of service, unused features, or periods during which the service was available but not used.

If you upgrade or downgrade your plan mid-cycle, the change will take effect immediately and your billing will be prorated accordingly. Downgrades take effect at the start of the next billing period.

Failure to pay may result in suspension or termination of your account. You are responsible for all applicable taxes associated with your subscription.

You may cancel your LockBench account at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to the service until that date.

Following termination, you will have 30 days to export your data before it is permanently deleted. We strongly recommend exporting your data before cancelling your account.

LockBench reserves the right to suspend or terminate your account immediately and without notice if you violate these Terms of Service, engage in fraudulent activity, or use the platform in a manner that poses a risk to other users or the integrity of the service.

Upon termination, your right to access and use LockBench ceases immediately. Any outstanding payment obligations survive termination and remain due.

To the maximum extent permitted by applicable law, LockBench and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption.

This limitation applies regardless of the theory of liability — whether in contract, tort, negligence, strict liability, or otherwise — and even if LockBench has been advised of the possibility of such damages.

In no event shall LockBench's total cumulative liability to you for any claims arising out of or related to these Terms or your use of the service exceed the greater of (a) the total fees paid by you to LockBench in the three months immediately preceding the event giving rise to the claim, or (b) one hundred dollars (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

LockBench reserves the right to update or modify these Terms of Service at any time. We will indicate the date of the most recent revision at the top of this page.

For material changes — those that significantly affect your rights or obligations — we will notify you by email at least 14 days before the changes take effect. Minor clarifications or corrections may be made without advance notice.

Your continued use of LockBench after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the service and cancel your account before the changes take effect.

If you have questions about these Terms of Service, please contact us at legal@lockbench.app.