Locksmith customer portal for client self-service
LockBench includes a customer portal where property managers and commercial clients can request locksmith service, view their key records by door or unit, approve estimates online, and sign invoices digitally — all without a phone call. The portal is completely isolated from your shop's internal records. Clients see only what you choose to share.
Service Requests Without Phone Calls
The LockBench customer portal allows property managers to submit locksmith service requests directly online, reducing phone traffic for locksmith shops that manage multiple commercial accounts.
Clients log into their portal, describe the service needed, select the site and unit, and submit. The request appears in your LockBench dashboard as a new job — ready to be scheduled and assigned to a technician.
- ✓Clients submit service requests online — no phone call required
- ✓Requests include site, unit, and service description
- ✓Requests appear in your dashboard as new jobs
- ✓Reduces phone traffic for shops with multiple commercial accounts
Key Records by Door and Unit
Property managers need to know which keys exist for their buildings — without needing access to your internal bitting database. The customer portal shows clients the key records you choose to share, organized by site, building, and unit.
Clients can see which keys have been issued, when they were cut, and which doors they operate. They cannot see bitting specifications, keyway data, or master key system internals.
- ✓Key records organized by site, building, and unit
- ✓Clients see issuance history — not bitting specifications
- ✓You control exactly which records are visible in the portal
Estimate Approval and Digital Signatures
The customer portal streamlines the approval workflow for estimates and invoices. Instead of emailing PDFs back and forth, clients can review estimates online, approve them with a single click, and sign invoices digitally — all within the portal.
Digital signatures are stored with a complete audit trail: timestamp, IP address, and the exact document state at the time of signing. This creates a defensible record for both the locksmith and the client.
- ✓Clients review and approve estimates online
- ✓Digital signature collection with full audit trail
- ✓Timestamp, IP address, and document state recorded at signing
- ✓No more emailing PDFs back and forth
Data Isolation — Clients Never See Your Bitting Database
The customer portal is architecturally isolated from your shop's internal data. Clients authenticate with their own credentials and can only access the records you explicitly share with them.
Your bitting specifications, keyway data, master key system hierarchies, and pinning charts are never exposed through the portal. Clients see job history, invoices, and the key issuance records you choose to make visible — nothing more.
- ✓Separate authentication — clients never access your shop login
- ✓No access to bitting specs, keyways, or MK system data
- ✓Row-level security enforced at the database level
- ✓You control what each client can see
Who Uses the Customer Portal?
The customer portal is designed for commercial locksmith clients — the property managers, facility managers, and building owners who need ongoing locksmith service and want visibility into their key records without calling the shop.
- ✓Property managers at apartment buildings and residential complexes
- ✓Facility managers at office parks, hospitals, and institutional buildings
- ✓Commercial clients who need to approve estimates and sign invoices without phone calls
- ✓Building owners who want a record of all locksmith work performed at their properties
Frequently Asked Questions
Give your clients their own portal
Reduce phone calls, speed up approvals, and give property managers the visibility they need — without exposing your bitting database. The customer portal is included on every LockBench plan.