Locksmith team management software

Growing your locksmith business means bringing on technicians — and they need access to your job records, client sites, and key data without compromising security. LockBench handles onboarding with a simple email invite workflow that gets new team members into your shop's workspace in minutes.

LockBench team invites are email-based — technicians create their own login and join your shop's workspace instantly, with access scoped to their role.

• ✓Invite team members by email address from your shop settings
• ✓Each technician creates their own login and joins your workspace
• ✓Works for sole operators (just you) up to larger multi-technician shops

Not every team member needs the same level of access. A technician in the field needs to see their assigned jobs and record bitting values. An admin needs to manage settings and review all jobs. The shop owner needs full control over billing, team membership, and business data.

LockBench enforces role-based access — owner, admin, and technician — so each team member sees only what they need to do their job.

• ✓Owner — full access to billing, team management, and all shop data
• ✓Admin — manage settings, view and assign all jobs, edit client records
• ✓Technician — view assigned jobs, record bitting values, update job status

When a service call comes in, you assign it to a specific technician. LockBench tracks the full lifecycle of that job — who it was assigned to, who created it, who updated it, and who marked it complete. This accountability trail is essential for shops that need to resolve billing disputes, track technician performance, or demonstrate quality control to commercial clients.

Every job in LockBench is assigned to a specific technician and records who created it, who updated it, and who completed it — a full accountability trail.

• ✓Assign any job to a specific technician from the job record
• ✓Every update records who made the change and when
• ✓Full audit trail: who created, assigned, updated, and completed each job

Locksmith shops handle sensitive data — bitting records, master key system designs, client site access details, and key issuance logs. That data must never leak between customers. LockBench enforces data isolation at the database level using row-level security, not just application-layer filtering.

LockBench uses database-level shop isolation — your bitting records, key issuances, and client history are completely separate from every other LockBench customer.

• ✓Multi-tenant architecture with row-level security at the database layer
• ✓Every query is scoped to your shop ID — no cross-tenant data access
• ✓Bitting records, key issuances, client data, and team activity are fully isolated
• ✓Database-level enforcement — not just UI-level filtering